Terms and Conditions

Last Updated: 28 April 2026

Welcome to RS AIR CON LTD. These Terms and Conditions govern your use of our website and the purchase of our air conditioning services (including installation, maintenance, and repair). By accessing our website or booking a service, you agree to be bound by these terms.

1. Company Information

Company Name: RS AIR CON LTD
Registered in England and Wales No: 16569974
Registered Office: 5 Middlebrook Road, Bagthorpe, Nottingham, England, NG16 5HA
Service Area: Nottinghamshire and the East Midlands.

2. Services & Quotations

Site Surveys: All formal quotations for installations are subject to an on-site survey.
Validity: Quotations provided are valid for 30 days unless otherwise stated.
Scope: The service covers only the specific tasks outlined in the written quotation. Any additional work discovered during installation will be discussed and quoted separately.

3. Payments & Fees

Payment Processor: We use Stripe to securely process all digital payments. By paying via our website or invoice link, you agree to Stripe’s terms.
Deposits: For major installations, a deposit may be required before work commences.
VAT: All prices are subject to UK VAT. Note: Certain residential energy-saving installations may qualify for 0% VAT as per current UK government policy.

4. Cancellation & Refund Policy

Service Cancellations: Customers may cancel or reschedule a service visit by providing at least 48 hours' notice.
Cancellation Fees: Cancellations made with less than 48 hours' notice may be subject to a call-out fee or loss of deposit to cover logistical costs.
Refunds: Once a service (e.g., maintenance or repair) has been completed, the service fee is non-refundable. For physical goods (e.g., AC units), refunds are subject to the manufacturer’s warranty and the condition of the hardware.
Right to Cancel (Consumers): In accordance with UK Consumer Contracts Regulations, you have 14 days to cancel a contract for services, provided the service has not yet been fully performed.

5. Customer Obligations

Access: Customers must provide safe access to the property at the scheduled time.
Permits: It is the customer's responsibility to ensure all necessary planning permissions or landlord approvals are in place before work begins.

6. Warranties & Liability

Workmanship: We provide a 12-month guarantee on our installation workmanship.
Manufacturer Warranty: New air conditioning units are covered by the respective manufacturer's warranty.
Limitation of Liability: RS AIR CON LTD is not liable for pre-existing faults in the customer’s electrical system or building structure.

7. Governing Law

These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.