Privacy Policy

Last updated: 28 April 2026

This Privacy Policy explains how RS AIR CON LTD (“we”, “us”, “our”) collects, uses, stores and shares personal information when you use our website, contact us, or receive our services. We are committed to protecting your privacy in line with applicable UK data protection law, including the UK GDPR and the Data Protection Act 2018.

1. Who we are

RS AIR CON LTD is the data controller for personal information processed in connection with this policy. For questions about your data, please use the contact details on our website or the details at the end of this policy.

2. What information we collect

Depending on how you interact with us, we may process:

  • Identity and contact details — name, address, email address, telephone number.
  • Enquiry and job information — details you provide about your property, equipment, or service needs.
  • Commercial information — quotes, orders, invoices, payment references (we do not store full card numbers; payments are handled by our payment providers).
  • Technical and usage data — IP address, browser type, device information, and how you use our website (for example via cookies and similar technologies), where applicable.
  • Communications — records of emails, calls, or messages you send us.

3. How we use your information

We use personal information to:

  • Respond to enquiries and provide quotations, installations, maintenance, repairs, and related services.
  • Manage bookings, contracts, billing, and customer support.
  • Operate and improve our website and security.
  • Comply with legal obligations (for example tax, health and safety, or regulatory requirements).
  • Send service-related messages. Where the law requires consent for marketing, we will only send marketing if you have opted in, and you can opt out at any time.

We rely on lawful bases under UK GDPR such as: performance of a contract, legitimate interests (for example running our business and improving our services, where not overridden by your rights), legal obligation, and consent where required.

4. Cookies and similar technologies

Our website may use cookies or similar tools to remember preferences, measure traffic, or support features (for example a cookie consent banner). You can control cookies through your browser settings and any cookie tool we provide on the site.

5. Sharing your information

We may share data with:

  • Service providers who assist us (for example hosting, IT support, email, payment processing, or accounting), under appropriate terms.
  • Professional advisers where necessary (for example insurers or lawyers).
  • Authorities when required by law or to protect our rights and safety.

We do not sell your personal information.

6. International transfers

If any processing involves transferring data outside the UK, we will ensure appropriate safeguards are in place as required by applicable law (for example adequacy decisions or standard contractual clauses).

7. How long we keep information

We keep personal data only as long as needed for the purposes above, including legal, accounting, or claims requirements. Retention periods vary by type of data; contact us if you want more detail about a specific category.

8. Your rights

Under UK data protection law you may have rights including: access, rectification, erasure, restriction, objection, and data portability (where applicable). You may also have the right to withdraw consent where processing is based on consent. You can complain to the Information Commissioner’s Office (ICO).

To exercise your rights, please contact us using the details below. We may need to verify your identity before responding.

9. Security

We use appropriate technical and organisational measures to protect personal information. No method of transmission over the internet is completely secure; we encourage you to use secure channels when sending sensitive information.

10. Children

Our services are not directed at children, and we do not knowingly collect personal information from children.

11. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date will change when we do; continued use of our website or services after changes may be subject to the updated policy where permitted by law.

12. Contact us

For privacy questions or requests, please contact us using the details on our website.